Refund Policy

Procedió is a trade name of 1001050182 Ontario Inc. dba Procedio. We want you to be confident using Procedió. This policy explains how trials, billing and refunds work.

1. Free trial

New Team plan subscriptions start with a 14-day free trial. No card is charged during the trial. You can cancel at any time before the trial ends and you will not be billed.

2. Monthly billing

After the trial, your subscription is billed monthly in advance based on the number of seats in your workspace. Billing is processed by Stripe.

3. Cancellation

You can cancel or reduce seats at any time from the Billing page. Changes take effect at the end of the current billing period. You keep access until that date.

4. Refund eligibility

Because the plan includes a 14-day free trial, paid charges are generally not refundable. If you experience a billing error, duplicate charge or other extenuating circumstance, contact us within 30 days and we will review the case.

5. Free plan

The free plan costs nothing and does not require a card. If you downgrade from a paid plan to the free plan, you can build up to three procedures; live monitoring requires an active paid seat.

6. Contact

For billing or refund questions, email billing@procedio.app.